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Customer Care

Shipping & Returns
  • Orders are shipped on Tuesdays and Fridays

  • Faulty goods refund store credit or exchange within 7-10 days

  • No refunds or exchanges on change of mind

  • We currently only offer New Zealand shipping only

Once your order is shipped you will receive a confirmation email which will include your courier post consignment number. To track your order please click the link in your confirmation email. If you are unable to locate your consignment number, or if you have any questions about your shipped order please contact us.


Before returning goods please contact us first. 

If your order is lost or damaged in transit or if you have not received your order within 5 working days please contact us so that we can assist you.

If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact


There is no exchange or returns on sale items or Gift Certificates.

Faulty items:

If something you purchased you feel is faulty we will provide you with an exchange or refund on that item. We require the item to be returned to us for verification; we will reimburse for any postage costs or will organise a parcel pickup. 

Privacy Policy

We collect and use Personal Information from customers, users or visitors of our website, social medial channels, products or services. The type of Personal Information that we collect can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, billing information (such as credit card and bank account details), proof of identity information and documents, information about the products and services you have ordered or enquired about. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.

The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist Spoilt Beauty in providing you with the best experience. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed.

  • Your details are safe with us and will only be used to deliver the services you have requested. You can update your details anytime by contacting us.

  • By providing your Personal Information to us, you acknowledge that, and consent to the following:

  • We may collect and use your Personal Information for the purpose disclosed to you.

  • You are authorised to provide such information to us.

Any information provided may be disclosed on a confidential basis to our third party contractors, agents or suppliers.

If you provide your Personal Information to us, whether via one of our websites or social medial channels, in store, through any of our promotions or competitions, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or attend customer research or discussion groups or other communications.

We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We use security procedures to protect the Personal Information we hold. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however we will endeavour to take all reasonable steps to protect the personal information you may transmit to us.

All Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.

Our site may contain links to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This Privacy Policy applies only to the information we collect on our sites.


All payments are securely processed through a third party payment gateway. No credit card information is stored by Spoilt Beauty.

We have taken all reasonable measures to ensure a secure online purchase environment using 256-bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times.

Terms & Conditions

By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained herein. Further, by continuing, you acknowledge that you have read, understood and accepted these Terms and Conditions. By purchasing a product from this website, you agree to be bound by these Terms and Conditions.

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